Terms and conditions

General (delivery) Terms & Conditions

General terms and conditions of buyers/customers shall not apply unless their applicability has been explicitly accepted by 4alltickets in writing. Only the Dutch version of these terms and conditions is legally binding, therefore rights cannot be derived from any translation.

Article 1 Placement of an order, prices and payment
An order is placed after 4alltickets has confirmed receipt of the order by issuing a booking confirmation. Payment must take place using one of the methods specified by 4alltickets. 4alltickets is entitled to request the buyer to use a different payment method than initially selected. Prices are stated in Euro and include all cost including VAT, except shipping costs.

Article 2 Reselling
4alltickets acts as a reseller. The prices used are generally higher than the face value of the ticket. All additional costs, except service and shipment costs are included in the price.

Article 3 Delivery of tickets
4alltickets aims to ship all tickets at least seven working days prior to the event. 4alltickets is entitled to deliver tickets up the beginning of the event. Shipment per registered mail and delivery shall be at the expense of the buyer, unless otherwise agreed. 4alltickets will inform the customer in writing once the ordered tickets have been sent. Should the courier not succeed in delivering the tickets to the buyer in person, the sending will be placed at the closest distribution center, where it will be kept for a certain amount of time. The buyer will be notified of this by a note that will be left at the delivery address. Should the buyer not accept, pick up or have the tickets picked up by a third party, even though he was informed that the shipment is on the way, 4alltickets cannot be held liable for the non-attending of the event since that will be at the buyers risk.

Article 4 Liability
4alltickets cannot be held liable for (subsequential) damage resulting from a failed delivery due to the buyer issuing an incorrect delivery address, the incomplete information of the inhabitants of the delivery address by the buyer or if the buyer does not accept, pick up or have the ticket picked up by a third party, even though he was informed that the shipment is on the way, or failure of any third party that was appointed by 4alltickets to deliver on time. The tickets are not insured against such situations.

Article 5 Guarantee
As soon as an order is placed, all tickets are protected by our 100% TicketProtect Guarantee. Should an order not be fulfilled or should the customer be denied admission to the event due to circumstances which the buyer cannot be held responsible for, 4alltickets will refund 100% of the order amount including shipment and service costs, unless this is due to force majeure (i.e. bankruptcy of the organiser) or unless 4alltickets has cancelled the agreement within 3 working days after it was made. In the last mentioned case 100% of the order price will be refunded.

Article 6 Special provisions
The ticket quality categories used by 4alltickets do not need to match the ticket categories used by the organiser of an event. The buyer of a ticket supplied by 4alltickets must make sure to keep informed about instructions given by or on behalf of the organiser of the event or the authorities as well as about changes with regard to the event such as starting times and similar. 4alltickets shall not have any obligation to further inform the buyer of the ticket.


Article 7 Other provisions
4alltickets points out that at the time of the original sale of these tickets, terms and conditions of sale may have been declared applicable by the organiser of the event, on the basis of which the organiser reserves the right to prohibit the resale of tickets. As a consequence of this, these tickets may be cancelled by the organiser and you may be denied admission to the event. In this case 100% of the order amount including service and shipment fees are refunded.

Article 8 Information from and about 4alltickets
4alltickets is registered in 3063 CC) Rotterdam, Oostzeedijk 318, The Netherlands. 4alltickets BV is registered in the trade registry in Rotterdam (The Netherlands) under number 24408330. 4alltickets can be reached via info@4alltickets.nl and +31 (0) 10 280 7511.

Article 9 Applicable law
This agreement shall be governed by Dutch law. If deviations from statutory jurisdiction are allowed, the competent court within the District of Rotterdam shall examine all disputes that may occur between 4alltickets and the buyer.

Article 10 Final provisions
For more detailed questions, please consult the section FAQ on our website.

Rotterdam, 15 Januari 2011

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